573.864.1014
or
CG@crescgroup.com
Service
Our highly trained patient relationship specialists understand they are working for you. You can be assured that your patients will be treated with respect and your practice will be represented professionally on every call. While many billing companies chase patients for balances without regard for the long-term impact on the patient-practice relationship, we understand that such behavior can undermine the trust between the patient and the physician. We know it’s not necessary to harass patients in order to secure their payments . . . well-timed, well-managed interaction with the patient is far more successful in the long run.
Technology
By implementing sophisticated call management technology, and providing deep level integration with your practice management system (PMS), we can collect and track your patient balances effectively and efficiently while keeping your staff up to date on the status of every account we touch. Our call system enables us to manage virtually any call volume and still ensure a quality of service worthy of your practice name. And, because we work within your system, notes, statuses and payments related to accounts we manage are visible to your staff. No more time wasted searching for patient pay documentation!
at Crescendo Group!
